Return Policy
At Santhe Naturals (https://santhenaturals.com/), your satisfaction is our priority. We want you to feel confident and happy with every purchase you make from us.
Returns
- Due to the personal nature of skincare products, we can only accept returns on unopened, unused, and sealed items within 7 days of delivery.
- Products must be returned in their original packaging along with the receipt or proof of purchase.
- Opened or used products cannot be returned due to hygiene and safety reasons.
Exchanges
- If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@santhenaturals.com with your order details and product photos.
- We will arrange a replacement or exchange at no additional cost to you.
Refunds
- Once your return is inspected and approved, your refund will be processed to your original payment method within 5–7 business days.
- Please note that shipping charges are non-refundable.
How to Request a Return/Exchange
- Email us at info@santhenaturals.com with your order number and issue details.
- Our team will guide you through the process and provide a return shipping address if applicable.
- Securely pack your item and ship it back to us.
Important:
- Products purchased during sales or promotional offers are non-returnable and non-refundable.
- We are not responsible for items lost or damaged during return shipping.
Thank you for choosing Santhe Naturals – we’re here to ensure you enjoy a smooth and worry-free shopping experience.